FAQ

Frequently asked questions

What are the shipping options ?


Cards + Art sized A4 and smaller: - We offer free 1st class shipping to the UK This usually takes 3-5 days after payment and packagaing has been processed. - We deliver to most of Europe at an extra variable fee. All information available during checkout. Art sized A3 and bigger: - We ship larger sizes of art rolled up in a postal tube, well packaged and protected. - We offer free 24hour tracked postage to the UK. - We deliver to most of Europe at an extra variable fee. All information available during checkout.




How do I contact your company if my question isn’t answered here?


- The most easiest and effecient way to contact is is through email (aurelie.tauziet@gmail.com), where we aim to reply back within 24 hours.




When will my package be shipped?


- All Christmas Cards are shipped within 24 hours after payment is received. - All Original Art and Prints will be shipped within 3 days after payment in received.




What if my shipping country isn't available during checkout?


- We deliver to most of Europe. Although, if you're country isn't available send us a quick email and we'll arrange shipping.




When will I hear from you concerning my portrait?


You'll receive a confirmation with proof of payment after every order on ArtAurelie. We will then contact you personally by email within 24 hours. Feel free to contact us in the meantime with any questions.